Faizan Liyakat Ali Kazi

• Working as an Air Ticketing Executive, handling domestic and international flight reservations for clients. • Managing ticket bookings, reissuance, cancellations, refunds, and itinerary modifications through airline portals and GDS systems. • Assisting customers with fare quotations, travel planning, visa-related travel documentation guidance, and airline policies. • Coordinating with airlines and clients to ensure smooth travel arrangements and timely issue resolution. • Delivering excellent customer service by providing accurate travel information and prompt assistance for travel-related queries

• Liaison Bank is a Mumbai-based consultancy firm specializing in statutory licensing, regulatory approvals, and property regularization services for commercial and residential projects across India. • The organization assists clients in obtaining licenses and approvals such as FSSAI registrations, Fire NOCs, Shop & Establishment registrations, PNG-related compliances, and other statutory clearances for sectors including hospitality, manufacturing, and real estate development. • Responsible for business development activities, client acquisition, and relationship management for corporate clients and individual developers. • Independently managing end-to-end operations, billing coordination, documentation, and compliance processes, particularly for PNG and related statutory works. • Coordinating with government authorities, internal teams, and clients to ensure timely approvals, smooth project execution, and operational efficiency. • Contributing towards revenue growth, client satisfaction, and streamlined compliance operations in a fast-paced business environment.

• HubbleHox is an EdTech-focused organization dedicated to bridging the gap between education and technology through customized educational products, digital learning solutions, and platform delivery services. • Assisted in managing day-to-day operational activities and supporting the smooth execution of educational technology projects and platform services. • Coordinated with internal teams to ensure timely workflow management, operational efficiency, and seamless project execution. • Supported process management, documentation, and administrative coordination for ongoing EdTech initiatives. • Contributed towards maintaining service quality standards while working in a fast-paced and collaborative environment focused on educational innovation.

• Teleperformance is a globally recognized multinational company specializing in customer experience management, customer relationship services, telemarketing, technical support, content moderation, and communication solutions across multiple industries. • Worked as a Senior Customer Service Executive handling Walmart and banking service operations for American clients. • Assisted customers in resolving issues related to refunds, card blockages, account concerns, payment disputes, and general service-related queries while ensuring prompt and effective resolutions. • Maintained high levels of customer satisfaction by delivering professional, empathetic, and solution-oriented customer support. • Managed escalations efficiently while adhering to quality standards, service-level agreements (SLAs), and operational KPIs. • Demonstrated strong communication, multitasking, and problem-solving skills while working in a fast-paced customer service environment.

• Aspire Lifestyles is a global leader in loyalty solutions and concierge services, specializing in delivering personalized, high-touch customer experiences for premium clients worldwide. As an International SOS company, Aspire Lifestyles has nearly 30 years of expertise in managing highperformance loyalty and concierge programs across 21 global markets. • Assisted VIP and VVIP clients with premium flight reservations, hotel bookings, golf reservations, and personalized lifestyle requests while ensuring seamless customer experiences. • Handled special requests and curated tailored solutions to meet the unique preferences and expectations of high-value clients. • Supported customers with card-related services, reward point redemptions, and benefit claims associated with customer spending programs. • Delivered exceptional customer service by resolving issues efficiently and maintaining strong client relationships through professionalism and attention to detail. • Received consistent customer appreciation and positive feedback for providing personalized assistance and maintaining service excellence standards. • Delivered exceptional customer service by resolving issues efficiently and maintaining strong client relationships through professionalism and attention to detail. • Received consistent customer appreciation and positive feedback for providing personalized assistance and maintaining service excellence standards.

Job Responsibilities: • Assisted in the smooth execution and delivery of examinations for educational institutions, government bodies, and corporate organizations. • Ensured secure handling, storage, and compliance of examination materials and confidential information. • Coordinated with Operations, Logistics, and IT teams to deliver examinations efficiently and within operational timelines. • Handled candidate and customer queries while maintaining accurate records and reports. • Demonstrated independent problem-solving and decision-making abilities in operational environments. • Ensured adherence to operational service-level agreements (SLAs) and customer service standards. Key Clients & Examination Projects Handled • Manipal University, • Bhabha Atomic Research Centre (BARC), • Mazagon Dock Shipbuilders Limited, • American College Testing (ACT), • Infosys, • Accenture, • ICICI Bank, • BNP Paribas • Larsen & Toubro (L&T), • Maharashtra State Common Entrance Test Cell, • Graduate Management Admission Council (NMAT by GMAC), • Sikkim Manipal University, • Amrita Vishwa Vidyapeetham, • Heavy Water Board, • Comptroller and Auditor General of India, • Emeritus, • Anna University, • VIP Industries, • Institute of Company Secretaries of India, • Indian Institute of Art and Design, • YES BANK, • Axis Bank, • BSCIC Certifications Pvt. Ltd., • Smile Foundation